Lagripro B.V. cares deeply about your privacy. Therefore, we only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never provide your data to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services provided by Lagripro B.V. The effective date of this policy is 20/09/2023; with the publication of a new version, the validity of all previous versions expires. This privacy policy describes which data about you is collected by us, what this data is used for, and with whom and under what conditions this data may be shared with third parties. We also explain how we store your data and how we protect your data against misuse and what rights you have regarding the personal data you provide to us.
If you have questions about our privacy policy, you can contact our privacy officer; you can find the contact details at the end of our privacy policy.
Below you can read how we process your data, where we (let) store it, which security techniques we use, and who has access to the data.
Our webshop is developed using software from Lightspeed. Personal data you provide for our services will be shared with this party. Lightspeed has access to your data to provide us with (technical) support; they will never use your data for any other purpose. Lightspeed is obligated under the agreement we have with them to take appropriate security measures. These security measures include the use of SSL encryption and a strong password policy. Lightspeed uses cookies to collect technical information regarding your use of the software; no personal data is collected and/or stored. Lightspeed reserves the right to share collected data within its own organization to further improve services.
We use the services of Cloud86 for our regular business email traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our data as much as possible. Cloud86 has no access to our inbox, and we treat all our email traffic confidentially.
For handling part of the payments in our online store, we use the platform of Mollie. Mollie processes your name, address, residence details, and payment information such as your bank account or credit card number. Mollie has implemented appropriate technical and organisational measures to protect your personal data. Mollie reserves the right to use your data to improve its services further and, in this context, may share (anonymised) data with third parties. All the guarantees mentioned above regarding the protection of your personal data also apply to the parts of Mollie’s services for which they engage third parties. Mollie does not retain your data longer than permitted by the legal retention periods.
We collect reviews through the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are required to provide a name and email address. WebwinkelKeur shares this information with us so that we can link the review to your order. In some cases, WebwinkelKeur may contact you to explain your review. If we invite you to leave a review, we will share your name and email address with WebwinkelKeur. They use this information solely to invite you to leave a review. WebwinkelKeur has implemented appropriate technical and organisational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties to provide its services. For this, we have given WebwinkelKeur permission. All the guarantees mentioned above regarding the protection of your personal data also apply to the parts of WebwinkelKeur’s services for which they engage third parties.
When you place an order with us, it is our responsibility to have your package delivered to you. We use the services of PostNL for executing deliveries. It is therefore necessary to share your name, address, and place of residence with PostNL. PostNL uses this data solely to execute the agreement. In case PostNL engages subcontractors, PostNL will also provide your data to these parties.
When you place an order with us, it is our responsibility to have your package delivered to you. We use the services of DHL for executing deliveries. It is therefore necessary to share your name, address, and place of residence with DHL. DHL uses this data solely to execute the agreement. In case DHL engages subcontractors, DHL will also provide your data to these parties.
When you place an order with us, it is our responsibility to have your package delivered to you. We use the services of DPD for executing deliveries. It is therefore necessary to share your name, address, and place of residence with DPD. DPD uses this data solely to execute the agreement. In case DPD engages subcontractors, DPD will also provide your data to these parties.
For managing our administration and accounting, we use the services of MoneyBird. We share your name, address, residence details, and information related to your order. This data is used for managing sales invoices. Your personal data is protected during transmission and storage; MoneyBird has taken the necessary technical and organisational measures to protect your data against loss and unauthorised use. MoneyBird is obliged to maintain confidentiality and will treat your data confidentially. MoneyBird does not use your personal data for other purposes than those described above.
We use your data exclusively for our services. This means that the purpose of processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time—other than at your request—we will explicitly ask for your consent. Your data will not be shared with third parties, except to comply with accounting and other administrative obligations. These third parties are all bound by confidentiality due to the agreement between them and us or by an oath or legal obligation.
Data automatically collected by our website is processed to further improve our services. This data (for example, your IP address, web browser, and operating system) is not personal data.
In certain cases, Lagripro B.V. may be legally required to share your data in connection with tax or criminal investigations by government authorities. In such cases, we are compelled to share your data, but we will resist this as far as the law allows.
We retain your data as long as you are a client of ours. This means we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider it a request to forget. This means we will not retain your data for longer than two years from the last contact moment or transaction, unless there is a legal justification for doing so. Under applicable administrative obligations, we are required to retain invoices with your (personal) data; therefore, we will retain this data for as long as the applicable retention period lasts.
However, employees no longer have access to your client profile and documents we have created in response to your assignment.
Under applicable Dutch and European legislation, you as the data subject have certain rights regarding the personal data processed by or on behalf of us. Below, we explain what these rights are and how you can invoke them. In principle, to prevent abuse, we will only send copies of your data to the email address we already have on file for you. If you wish to receive the data at a different email address or by post, we will ask you to verify your identity. We keep a record of processed requests; in the case of a request to forget, we manage anonymised data. You will receive all copies and excerpts of data in the machine-readable format we use within our systems. You always have the right to file a complaint with the Data Protection Authority if you suspect that we are using your personal data incorrectly.
You always have the right to view the data we process (or have processed) that relates to you or can be traced back to you. You can make a request for this to our privacy officer. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data to the email address we have on file, along with an overview of the processors that hold this data, specifying the category under which we have stored this data.
You always have the right to have the data we process (or have processed) that relates to you or can be traced back to you amended. You can make a request for this to our privacy officer. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address we have on file that the data has been amended.
You always have the right to restrict the processing of data we process (or have processed) that relates to you or can be traced back to you. You can make a request for this to our privacy officer. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address we have on file that the data will no longer be processed until you lift the restriction.
You always have the right to have the data we process (or have processed) that relates to you or can be traced back to you executed by another party. You can make a request for this to our privacy officer. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or excerpts of all data about you that we have processed or that has been processed on our behalf by other processors or third parties to the email address we have on file. In such a case, we may no longer be able to continue our services because the secure linking of databases can no longer be guaranteed.
In certain cases, you have the right to object to the processing of your personal data by or on behalf of Lagripro B.V. If you object, we will immediately cease processing your data while your objection is being processed. If your objection is valid, we will provide you with copies and/or excerpts of data that we process (or have processed) and then cease processing permanently. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right is applicable. If you believe that it does, please contact our privacy officer.
Cookies from the American company Google are placed via our website as part of the “Analytics” service. We use this service to track and report on how visitors use the website. This processor may be required to provide access to this data under applicable laws and regulations. We have not permitted Google to use the obtained analytics information for other Google services.
If software solutions from third parties use cookies, this is mentioned in this privacy statement.
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects how we process previously collected data related to you, we will notify you via email.
Lagripro B.V.
Ambachtsweg 11A
6662 NV, Elst (GLD)
The Netherlands
T: (085) 060-2299
